The Dallas Cowboys drive winning customer experience and collaboration with Webex.
The Dallas Cowboys are redefining customer experience and collaboration through Cisco's Webex Contact Center, Webex Suite, and Cisco Devices. They have been at the forefront of innovation, reshaping the fan experience using these Cisco solutions. The Webex Contact Center is instrumental in enhancing customer service for season ticket and suite holders. It provides a streamlined platform for customer service agents, allowing for efficient and personalized support. With its capability to integrate with their CRM system, agents can identify customers as soon as they call, offering a personalized and efficient service. The Cowboys also credit the scalability and accessibility of Cisco Webex meetings and devices for maintaining seamless collaboration across various locations and situations. Looking ahead, the franchise looks forward to utilizing Webex's AI capabilities for further efficiency and innovative features like the AI assistant and post-meeting summaries. Watch this engaging video and contact us today to get started with the latest Webex Contact Center and Suite.
How do the Dallas Cowboys enhance customer experience?
The Dallas Cowboys utilize the Webex Contact Center to enhance customer service by providing a platform that connects customers with knowledgeable agents. This integration with their CRM system allows agents to identify callers quickly, ensuring a warm and efficient greeting. Their main goals are to deliver exceptional service while maintaining efficiency.
What role does Webex play in team collaboration?
Webex plays a crucial role in keeping the Dallas Cowboys connected, whether team members are working from home, at the office, or traveling. The video features and ease of connecting through Webex meetings help maintain seamless collaboration across various locations, making it easier for teams to work together effectively.
What future innovations are the Dallas Cowboys looking forward to with Webex?
The Dallas Cowboys are looking forward to advancements in AI-based collaboration tools, particularly the Webex AI assistant. This tool is expected to streamline meetings by providing summaries and action items, enhancing productivity. The team is confident that continued partnership with Webex will support their goals of innovation and collaboration.
The Dallas Cowboys drive winning customer experience and collaboration with Webex.
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